Friday, June 22, 2012

Customer Service From Tattler Reusable Canning Lids

Well, dear reader, I wanted to share with you an email exchange I had with the good people at Tattler Reusable Canning Lids. Hopefully I won't look to dim-witted! I think I must be a pretty visual learner if I was confused. But also, I was confused about them selling just the rings. Anywho here are the emails.


MY QUESTION:
The replacement rubber rings, shown on a strange white jar, are they for canning? My idea was that they could go on regular canning jars with a used regular, usually disposable canning lid, and the ring. What are they meant for? Thanks.

RESPONSE:
The jars we used in the pictures are your regular, clear, Ball, Mason, Kerr, etc. jars that you probably have at home. The lids we make and sell are white plastic lids, and they come with a red rubber gasket. The gasket is what helps create the seal. We don't recommend that you use our rubber rings with the disposable metal lids, but you can try it out and see if it works for you. Thanks.

 MY QUESTION, CLARIFIED:
As you can see (in my email, I linked to the photo, above) there is a thick, strange sleeve-like rubber thing on the top of a strange white jar. The ring, if it is one, looks different than the ring-shaped rubber thing on the front of the other package:

Are they a stack of rings on a stack of lids? In what situation would someone want regular (ie, not reusable, I assume?) rubber rings from you, with no reusable lids, if they aren't for use with a metal lid?
Thanks, I'm sure my question is confusing.

THEIR RESPONSE:
Yes, they are a stack of rings on a stack of lids. When someone buys just rubber rings from us, it is because their rubber rings have torn, stretched, or gotten lost. We sell both plastic lids and rubber gasket rings. The USDA does not approve the re-use of metal lids. Thanks.

**********
Soon after this exchange, I happened to get an update from Tattler, that I thought I'd share with you since we're talking about them anyway. Here it is:

Dear Tattler Reusable Canning Lids Customer,
We are e-mailing past customers to inform you of slight changes we
made to our instructions in late 2011. We found that many customers
were over-tightening the metal screw band prior to processing, which
can cause excessive pressure to become trapped in the jar, thus
causing potential problems with the seal.

Please refer to the set of new instructions below our company contact

information at the bottom of this page, paying particular attention
to Step #5 (the only major change we made) and #7 when canning with
your reusable canning lids.

Please also note that we have had a price change to include the cost

of shipping. If you would like a new brochure with updated pricing
please contact us.

If you have any questions, please do not hesitate to contact us at:

877-747-2793
 (TOLL FREE)


Here is the contact information for the helpful people at Tattler Reusable Canning Lids:

Customer Service
Tattler Reusable Canning Lids
PO Box 373
Fruita, CO. 81521
970-255-7011
www.reusablecanninglids.com
www.facebook.com/reusablecanninglids


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